Tech Care+ from JB Hi-Fi Education offers schools fast, reliable device protection and the ability to minimise downtime with Replace or Refresh solutions.
In classrooms across Australia, technology is becoming a familiar part of the education journey for young learners. While it’s not used in every lesson, digital devices increasingly enhance teaching and enable students to engage with content in dynamic and interactive ways. From early writing apps to digital maths games, technology is supporting how students learn, collaborate and express themselves.
“Schools progressively introduce technology in ways that support early students’ development,” says Ms Kathryn Steel, JB Hi-Fi Education Business Development Manager.
“It opens new opportunities and fun ways to learn but the introduction of tech in those early years comes with some challenges – for example, how we offer support to parents, students and schools to keep those devices up and running in busy classrooms.”
With devices now part of the daily classroom routine, keeping them in working order is critical. Accidents happen as devices are shared, carried in backpacks, moved between classrooms, and sometimes taken home. Screens crack, water bottles leak, and things get dropped.
“Most of the damage we see isn’t from misuse,” Ms Steel explains, “it’s just the reality of everyday life in the classroom.”
And when a device goes down, the impact on learning is immediate. Teachers rely on every student having a working device to deliver their lessons. Downtime can significantly disrupt classroom flow and student engagement.
That’s why more schools and families are choosing to add a Tech Care+ plan from JB Hi-Fi Education when purchasing their devices.
“We wanted to make it simple for both schools and parents,” Ms Steel says. “No matter how the device is purchased, we offer the same support.”
A smarter approach to device protection with Tech Care+
Designed with education in mind, Tech Care+ supports schools, families and the realities of student life with three years of reliable coverage.
As Ms Steel explains, “Tech Care+ provides schools, students and parents with the assurance that their device is covered and supported, during the duration of the term plan, for whatever life throws at it.”
Tech Care+ offers two plans to suit different needs:
- Replace Plan: Allows for the replacement of a device, no questions asked. Whether it’s been dropped, cracked, or simply stopped working, a replacement device is shipped the next business day (where stock is available).
- Refreshment Plan: Focuses on restoring the original device. Devices are repaired to optimal working condition within five business days and sent back.
Both plans are covered under the JB Hi-Fi Warranty Guarantee, which includes protection against mechanical and electrical failures during the term. This is an addition to the rights under the Australian Consumer Law and JB Hi-Fi’s Minimum Voluntary Warranty Policy.
Why primary schools should consider Tech Care+
1. Coverage from day one
No matter how damage occurs, or the condition of the returned device, coverage starts the moment the plan is activated.*
“Tech Care+ secures a set remedy for parents and students no matter what happens to a device as long as the device isn’t lost or stolen,” Ms Steel says.
2. Fast turnaround, minimal disruption
Quick responses mean fewer interruptions to learning:
- Replacement devices are shipped the next business day where stock is available
- Refreshed devices are repaired and sent back within five business days of being received.
“These turnaround times make a real difference, especially in a primary school setting, and helps students to stay on track and teachers to continue as planned,” Ms Steel says.
3. Transparent costs
Say goodbye to unpredictable repair bills. With a fixed service fee per Any Reason claim, budgeting becomes simple.
“A school’s repair budget will have greater consistency and predictability,” notes Ms Steel.
JB Hi-Fi Education’s Tech Care+ solution was created to integrate seamlessly with how schools already operate. There’s no need for additional systems, processes, or staff training. Just simple, effective support when it’s needed most.
“It’s about keeping students learning, teachers teaching, and parents reassured,” Ms Steel says. “We’re here to support the community – schools, staff, students, and families.”
In today’s classrooms, technology is an essential part of everyday learning. Whether you’re managing a fleet of school-owned devices or supporting families with personal ones, JB Hi-Fi Education’s Tech Care+ provides the confidence that when something goes wrong, there’s a clear and fast path forward.
*excludes lost and stolen devices
